We respect your rights to privacy and we are committed to protecting your personal data in accordance with the law when you are dealing with us. This privacy notice tells you how we collect and look after your personal data and what your privacy rights are.
THE DATA WE COLLECT ABOUT YOU
Transaction data includes details about payments to and from us
DATA ABOUT OTHER PEOPLE
By supplying us with information about someone else, you confirm that they have authorised you to provide us with their information (including their full name and email address) on their behalf.
HOW YOUR PERSONAL DATA IS COLLECTED
When you give us information: You may give us your identity, contact and credit/debit card details by filling in forms or by corresponding with us by post, phone, email or otherwise. And you will give us personal data when you:
- purchase tickets from us
- use our website
- register and comment on our news posts
- subscribe to any of our services or publications
- take part in an event we have organised
HOW WE USE YOUR PERSONAL DATA
Contracts and services
Contract and/or legitimate interests are legal bases we rely on for using personal data when we:
- Register you as a customer for tickets
- Take card payments when purchasing tickets via our website
- Contact a website user where a checkout journey is not completed
- Keep record of communications with you if you contact us
- Send you information about forthcoming Cantorum concerts
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those members of the Cantorum Committee who have a need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will we use your personal data for?
We will only retain your personal data for as long as necessary in relation to the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods will be judged on a case by case basis. By law, for accounting purposes, we have to keep basic information about our customers (including Contact, Identity and Transaction Data) for seven years after they cease being customers. And we may need to keep information to evidence a contract or prevent fraud. No details of credit or debit card numbers are held.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we will not be able to send you details of forthcoming concerts. We will advise you if this is the case at the time you withdraw your consent.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within two weeks. Occasionally it may take us longer than this if the Registrar is on holiday.
CHANGES TO THIS PRIVACY NOTICE